All frequently asked questions
Every answer about courses, payments, tests and your account, in one place.
Can I explore without paying?+
Yes — syllabus, demo videos and the daily quiz are free. Full content unlocks after purchase.
How long is course validity?+
Validity is shown clearly on each course — exam-cycle, 4-month, 6-month and 8-month plans are available.
Are questions bilingual?+
Yes. Both the interface and questions are available in Hindi and English.
When does access unlock after payment?+
The backend verifies the payment and creates your entitlement — access is immediate.
I have an institute code — how do I use it?+
Enter it on the course page under “Institute code” — once verified, you’ll see your institute’s special price for that course.
I have a coupon code — where do I enter it?+
At checkout, click “Have a coupon code?” and enter it before paying — the discount is applied immediately.
How do I request a refund, and how long does it take?+
Contact us via the Support page with your order details — our team reviews each request and processes approved refunds manually. This isn’t an instant automated process.
My payment was deducted but I didn’t get access — what should I do?+
Don’t worry — payment verification can take a few minutes. If access still doesn’t appear, contact support with your order ID and we’ll check it.
When do test results and rank show up?+
It depends on the test — some show results immediately after you submit, others release them at a scheduled time. This is shown before you start the test.
Can I retake a test?+
Yes — most tests allow a limited number of attempts, shown on the test’s page.
How does the daily Study Plan work?+
Based on your target exam and progress so far, it tells you exactly what to study each day — instead of you having to figure it out from a long video list.
How is my weak-topic list generated?+
After each test, your incorrect answers are analysed to surface weak topics — so revision focuses on exactly where you need it.
How do I ask a doubt, and when will I get an answer?+
You can ask a doubt (with text or a photo) linked to any lesson, question or test. It’s assigned to a teacher/reviewer and its status updates as it’s worked on.
Can I download content for offline use?+
No — lessons and PDFs are watermarked and view-only within the app to protect course content; downloading isn’t supported. You can revisit them anytime while your access is active.
I’m a staff member or institute admin — how do I set up two-factor authentication (MFA)?+
In the Admin panel, go to Profile and click “Set up two-factor authentication”. Scan the QR code with an authenticator app (Google Authenticator, Authy, or your password manager) — or enter the manual key — then confirm with the 6-digit code. Every sign-in will then ask for a code from your app; check “Trust this device for 60 days” at login to skip repeated prompts on your own computer.